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Frequently Asked Questions

PRODUCT
What makes you different?

All our mixes are grain free, vegan optional, refined sugar free and never contain anything artificial.

What are the ingredients in your mixes?

For a full breakdown of additional ingredients specific to each product, check out that product’s page.

What are your nutritional standards?

Full nutritional info for any of our products can be found on its product page. The nutrition facts are just for the mix itself.

How do I prepare a mix?

We’re here to make your life easier. Detailed instructions of how to prepare each mix is on the back of the pack. For details on which ingredients you will need to add to your mix, check out the product page.

How should I store my mixes and baked goods?

Store the mix in a cool dry place. Our mixes do not contain any preservatives or additives (yey!), so once baked they are usually best stored in the fridge for up to 5 days unless specified differently on the pack.

Are your products gluten free, vegan and/or dairy-free?

While we do not use any gluten or dairy containing products within our mixes, some of our ingredients might have come into contact with gluten or dairy and might contain traces of these allergens, but we hope to be able to change this very soon. On the other hand, all our mixes are vegan.

Is Good Mess organic?

While some of our ingredients are organic, our products are not yet legally certified organic. Organic certification is a long (and time consuming!) process that we’re still in the process of completing.

Can your packs be recycled?

Yes, our packs can be recycled.

ORDERS, SHIPPING & RETURN
Can I update my shipping address, edit, or cancel my order once I place it?

If you’d like to make a change to your order, please email us as soon as possible at hello@eatgoodmess with your order number and we’ll do everything we can to catch your order before it ships out!

Where can Good Mess be shipped to?

We currently ship our products throughout the UK.

Do you ship internationally?

At this time, we do not ship internationally :( keep an eye out as we grow though - we hope to be in your country soon (let us know where you want it so we make it a priority?)

How much does shipping cost?

Shipping for all orders over GBP 30 is free. Shipping cost for orders below GBP 30 is GBP 2.99.

How long will it take for my order to arrive and how do I track it?

We process most orders within 1-2 business days, and delivery typically takes 2-3 days. Once your order ships, we’ll send you an email with a shipping confirmation and all the tracking info.

My order arrived, but it’s damaged!

We’re so sorry to hear that! Please email us at hello@eatgoodmess.com with photos of the damage and we will get this sorted out right away.

Do you accept refunds or replacements?

Since our products are food items, all sales are final and cannot be returned. However, if there’s an error with your order or if an item arrives defective (we’re so sorry!), please email us at hello@eatgoodmess.com  and we will take good care of you ASAP!

ANYTHING ELSE?
How do I get Good Mess in my local market?

The best way to get Goodmess sold at your local market is to let us and your local market know you want it! Please reach out at hello@eatgoodmess.com & let your local market know by talking with their "grocery buyer."

Got any other questions, want a recipe, need a baking tip, got any feedback or suggestions or just want to tell us we’re awesome?

Drop us a line anytime on hello@eatgoodmess.com. We promise we read every single one of those.